BuyTide is committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please read the details below to understand our process.Return Request To initiate a return, please send an email to [email protected]. Your request must be made within 30 days of receiving your item. In your email, include the following information:- Your order number- The item(s) you wish to return- The reason for the returnReturn Shipping Customers are responsible for the cost of return shipping, unless we have agreed otherwise in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure that they reach us safely.Eligibility for Returns To qualify for a return, items must meet the following conditions:- Unused and in original condition- In original packaging with all tags attached- Not marked as final saleRefund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within a certain number of days, depending on your bank or credit card issuer.Non-Refundable Items Certain items are not eligible for return, including:- Gift cards- Downloadable software products- Any item marked as final saleCustomer Communication All customer inquiries regarding returns and refunds must be handled via email. We aim to respond to all inquiries within 48 hours, excluding weekends and holidays.Thank you for choosing BuyTide. We appreciate your business and look forward to serving you again!